Terms of Service
Effective date: October 27, 2026
These Terms of Service (the “Terms”) form a binding agreement between CVF Community Connect LLC (“CVF,” “we,” “us,” or “our”) and the person or organization accepting them (“Customer,” “you,” or “your”). They govern access to and use of CVF’s hosted software, websites, Resource Finder, managed website services, customer workspace, support, and related services (collectively, the “Service”). If you accept for an organization, you represent that you have authority to bind it.
1. Acceptance, eligibility, and account authority
You accept these Terms by clicking acceptance, creating an account, ordering a plan, paying an invoice, or using the Service after the effective date. You must be at least 18 and able to enter a binding contract. You are responsible for every user you authorize, all account activity, and keeping account, billing, and contact information accurate. Keep credentials confidential and promptly notify us of suspected unauthorized access.
2. What CVF provides—and what it does not
CVF provides a technology and website platform. Depending on the plan, it may provide a branded Resource Finder, a managed or AI-assisted website, hosted content tools, administrative functions, and support. CVF is not a government agency, emergency service, 211 provider, medical provider, legal advisor, financial advisor, licensed social worker, insurer, charity, referral agency, or the provider of any third-party resource displayed through the Service.
Customer remains solely responsible for its programs, eligibility decisions, fundraising, communications, offers, personnel, public-facing content, required notices, legal compliance, and every action it takes based on the Service. The Service does not create a fiduciary, agency, employment, partnership, joint-venture, or referral relationship.
3. Plans, orders, and service changes
Plan descriptions, limits, included work, and prices are stated at checkout, in an accepted order, or in an applicable plan page. Custom work requires a written scope or quote. CVF may improve, modify, discontinue, or replace features where reasonably necessary for security, operations, legal compliance, or product development. We will not materially reduce a paid, core plan feature during a current paid period without reasonable notice or an appropriate remedy where required by law.
4. Customer content and permissions
“Customer Content” includes all text, images, logos, trademarks, data, listings, information, instructions, links, and other material that Customer or its users submit, approve, or direct CVF to publish. Customer retains its rights in Customer Content. Customer grants CVF a non-exclusive, worldwide, royalty-free right to host, copy, format, adapt solely as technically necessary, display, transmit, and use Customer Content only to provide, secure, support, and improve the Service.
Customer represents and warrants that it has all rights, permissions, releases, notices, and lawful bases necessary for CVF to use Customer Content as instructed; that Customer Content and Customer’s use of the Service do not violate law, privacy, publicity, intellectual-property, or contractual rights; and that it is accurate enough for its intended purpose. CVF may remove or disable Customer Content when we reasonably believe it violates these Terms, law, third-party rights, or system safety.
5. Resource information, third parties, and emergency matters
Resource Finder results, provider listings, third-party links, phone numbers, hours, eligibility information, and descriptions are informational leads—not promises of availability, eligibility, safety, quality, accuracy, funding, or outcome. Third parties, not CVF, control their own services, websites, decisions, privacy practices, prices, and accessibility. A person must verify information directly with the provider before relying on it.
Do not use the Service for emergencies. In the United States, call or text 911 for immediate danger or emergency assistance. Customer must not describe any Finder result or third-party listing as CVF’s endorsement, guarantee, or professional recommendation.
6. AI-assisted features
Any AI-assisted output is generated from available information and may be incomplete, inaccurate, outdated, biased, or inappropriate for a particular situation. It is provided as a tool for review—not as medical, legal, financial, eligibility, crisis, safety, or professional advice. Customer must review, verify, and approve every AI-assisted output before publishing or relying on it. Customer must not submit highly sensitive personal information to an AI feature unless CVF expressly makes that feature available for that information and the applicable notices permit it.
7. Acceptable use
You and your users will not: violate law or third-party rights; upload malicious code; probe, scan, or bypass security; interfere with the Service; scrape or harvest data except through approved functionality; send spam or deceptive communications; impersonate others; use the Service to discriminate unlawfully, exploit people, or facilitate fraud, violence, sexual exploitation, harassment, or illegal activity; reverse engineer except where law prohibits restriction; resell or sublicense access except in an accepted written agreement; or use the Service or its outputs to train a competing model or service without CVF’s written permission.
8. Fees, taxes, renewal, and cancellation
Fees, billing frequency, and included services are identified at checkout, in an order, or on an invoice. Unless stated otherwise, subscriptions renew monthly until cancelled. You authorize CVF and its payment processor to charge the payment method you provide for recurring fees, applicable taxes, and authorized adjustments. You are responsible for taxes other than taxes based on CVF’s net income.
You may cancel a monthly subscription through the identified account or support route. Cancellation takes effect at the end of the then-current paid monthly period. Fees already paid are nonrefundable and CVF does not provide prorated refunds, except where required by law or expressly stated in a written order. CVF will give at least 30 days’ notice to the billing email before a recurring subscription price increase takes effect. Additional billing rules appear in the Billing, Renewal, Cancellation, and Refund Policy, which is incorporated into these Terms.
9. Domains and third-party services
Domain names, payment services, hosting providers, registrars, communication providers, and other third-party services are subject to their own terms. Domain registration, renewal, transfer, availability, and registry approval are not guaranteed. Unless a written order says otherwise, Customer is responsible for deciding the registrant and maintaining accurate registrant information. CVF may provide technical assistance, but does not own Customer’s brand, guarantee a domain’s availability, or control a registry’s rules or actions.
10. CVF intellectual property
CVF and its licensors retain all rights in the Service, software, designs, templates, workflows, documentation, branding, analytics, aggregated/de-identified data, and improvements other than Customer Content. Subject to these Terms and payment of applicable fees, CVF grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Service during the subscription term for Customer’s internal and public-facing purposes authorized by the plan.
Feedback may be used by CVF without restriction or compensation, provided CVF does not identify Customer as the source without permission.
11. Confidentiality and privacy
Each party will protect the other’s nonpublic confidential information using reasonable care and will use it only to perform or receive the Service. Confidential information does not include information independently developed, lawfully received without duty, publicly available without breach, or required to be disclosed by law after legally permitted notice. CVF’s handling of personal information is described in the Privacy Notice. Customer is responsible for its own privacy notices, consents, and laws applicable to its programs and visitors.
12. Suspension and termination
CVF may suspend or limit access immediately if reasonably necessary to protect people, the Service, data, security, rights, legal compliance, or payment integrity; for material breach; for suspected fraud or abuse; or for nonpayment after reasonable notice where practical. We will use reasonable efforts to give notice and an opportunity to cure when circumstances allow. Either party may terminate for the other party’s material uncured breach after written notice and a reasonable cure period. CVF may terminate for persistent or serious misuse immediately. Sections intended by their nature to survive will survive termination.
13. Data, exports, and offboarding
During an active paid term, CVF will make Customer Content available through the ordinary Service functionality, subject to the plan and security controls. On termination, Customer should request an export promptly. CVF’s specific export, retention, and deletion practices are described in the Data, Export, and Offboarding Policy. Customer is responsible for retaining its own copies of Customer Content and for completing a lawful transition of its public services.
14. Disclaimers
THE SERVICE, RESOURCE INFORMATION, AI OUTPUTS, AND THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CVF DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT A PARTICULAR TIME. CVF DOES NOT WARRANT THAT ANY RESOURCE, PROVIDER, PERSON, ORGANIZATION, OR THIRD PARTY WILL RESPOND, qualify an individual, provide services, or achieve a desired result.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CVF AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. CVF’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS PAID BY CUSTOMER TO CVF FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. Some jurisdictions do not permit certain limitations, so they apply only to the extent permitted by law.
16. Customer indemnity
To the maximum extent permitted by law, Customer will defend, indemnify, and hold harmless CVF and its owners, officers, employees, contractors, licensors, and suppliers from claims, damages, losses, liabilities, costs, and reasonable attorneys’ fees arising from or related to: Customer Content; Customer’s programs, services, decisions, sites, or communications; Customer’s users or end users; Customer’s violation of these Terms or law; Customer’s infringement or misuse of third-party rights; or Customer’s reliance on or presentation of resource information or AI output. CVF will promptly notify Customer of a covered claim and reasonably cooperate at Customer’s expense. Customer may not settle a claim imposing liability or admission on CVF without CVF’s written consent.
17. Dispute resolution; binding individual arbitration
Please read this section carefully. It affects legal rights. Except for a qualifying small-claims action, an action seeking temporary or preliminary injunctive relief for misuse of intellectual property or confidential information, or where applicable law prohibits mandatory arbitration, any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, and its Consumer Due Process Protocol. The Federal Arbitration Act governs this agreement to arbitrate.
The arbitration will be conducted by one neutral arbitrator. It may be held by video, telephone, written submission, or in the county where you reside or another mutually agreed location, as permitted by the AAA rules. AAA rules and filing information are available at adr.org. Fees and costs will be allocated under the applicable AAA rules and law; nothing in these Terms requires a consumer to pay fees prohibited by those rules or law.
No class or representative proceedings. Each party may bring claims only in its individual capacity and not as plaintiff, claimant, or class member in any class, collective, consolidated, private-attorney-general, or representative proceeding. The arbitrator may award relief only for the individual claimant and only as needed for that claim. If a court determines the class/representative waiver unenforceable as to a particular claim, that claim must proceed in court while the remaining claims proceed individually in arbitration.
Opt out. You may opt out of this arbitration agreement by sending written notice within 30 days after first accepting these Terms to [email protected], with the subject line “Arbitration Opt-Out,” your name, organization (if any), account email, and a clear statement that you opt out. Opting out does not affect other Terms.
18. Governing law, notices, and general terms
Except as the Federal Arbitration Act controls arbitration, Texas law governs these Terms without regard to conflict-of-law rules. Notices to Customer may be delivered through the Service, the billing email, or the contact information on the account. Notices to CVF must be sent to [[email protected]] and the mailing address shown on the Service. You consent to electronic communications and records.
CVF may update these Terms for legal, security, operational, or product reasons. Material changes will be posted with a revised effective date and, where required or appropriate, notified through the Service or billing email. Continued use after the effective date constitutes acceptance to the extent permitted by law. These Terms, the applicable order, and incorporated policies are the entire agreement about the Service. If one provision is unenforceable, the remainder remains effective. A failure to enforce is not a waiver. You may not assign these Terms without CVF’s consent; CVF may assign them in connection with a merger, financing, reorganization, or sale of assets.
Electronic legal notices: [email protected]. Formal legal notices and service of process to CVF Community Connect LLC must be sent to its registered agent: Registered Agents Inc., 5900 Balcones Drive, STE 100, Austin, TX 78731.
Privacy Notice
Effective date: October 27, 2026
CVF Community Connect LLC processes personal information to operate the Service, respond to inquiries, administer accounts, process payments through payment processors, secure the platform, provide support, and improve the Service. This Notice covers CVF’s own collection and processing. A customer organization using a CVF-hosted site may have its own privacy notice and remains responsible for information it collects for its programs, services, fundraising, and communications.
Information we may process
This may include contact and account information; organization and billing information; authentication and security records; messages and support requests; Customer Content; technical data such as browser, device, IP address, pages viewed, and log events; and payment status or transaction references supplied by a payment processor. CVF should not receive full payment-card data from its processor. Do not submit emergency details, medical records, government identifiers, or other highly sensitive data through a general inquiry or Finder field unless that field specifically requests it and its notice permits it.
Purposes and sharing
CVF uses information to provide, secure, troubleshoot, support, bill for, communicate about, and improve the Service; comply with law; and protect rights and safety. CVF may disclose information to providers that process it for CVF under appropriate contractual safeguards, including hosting, security, communications, analytics, and payment providers; to a customer organization where the information was submitted through its branded site; when required by law; and in a merger, financing, reorganization, or asset transaction. CVF does not sell personal information for money or share it for cross-context behavioral advertising unless it changes this Notice and provides required rights and choices.
Resource searches and third parties
A Finder result or outbound link may lead to an independent organization. Once an individual provides information to that organization, its privacy practices—not CVF’s—govern its use. CVF does not control provider eligibility, service delivery, or privacy practices.
Retention, security, and choices
CVF retains information only as reasonably necessary for the stated purpose, a legitimate operational need, a legal obligation, dispute handling, or a documented backup/deletion cycle. No system is perfectly secure, but CVF uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. A person may request access, correction, deletion, or information about privacy choices by contacting [email protected]. CVF will evaluate and respond as required by applicable law and may need to verify identity. Marketing communications include available opt-out methods.
Children, changes, and contact
The Service is not directed to children under 13, and CVF does not knowingly collect their personal information without legally required consent. CVF may update this Notice; the revised date will be posted and material changes will receive additional notice when required. Contact CVF at [email protected] or CVF Community Connect LLC, 3000 S Hulen St, Ste 124 PMB 180, Fort Worth, TX 76109.
Billing, Renewal, Cancellation, and Refund Policy
1. Billing authority. Customer authorizes recurring charges for the selected plan, applicable taxes, and authorized add-ons. Customer must keep its billing email and payment information current.
2. Renewal. Monthly subscriptions renew monthly until cancelled. A custom order may state a different term.
3. Price changes. CVF will send at least 30 days’ advance notice to the billing email before a recurring price increase takes effect.
4. Cancellation. Customer may cancel through the identified account or support route. Cancellation becomes effective at the end of the paid monthly period; service remains available until then unless suspended for a serious breach, security, or legal reason.
5. Refunds. Fees already paid are nonrefundable and are not prorated, except where law requires otherwise or CVF expressly agrees in a written order.
6. Payment failure. CVF may retry failed payments and may suspend service after notice and a 7-day grace period. Suspension does not erase amounts due or extend the paid term.
7. Disputed charges. Contact billing support promptly before initiating a chargeback where feasible, so CVF can investigate. This does not limit any nonwaivable legal right.
8. Service fee boundary. Any stated payment-processing or platform fee must clearly identify the transaction, calculation method, payer, and whether processor fees are separate. CVF must not state or imply that it holds charitable donations, decides eligibility, or acts as a financial institution unless that is true and legally supported.
Acceptable Use and Content Standards
Customers must ensure their content and use of the Service are lawful, accurate enough for the intended audience, respectful, and safe. Prohibited content/use includes deceptive claims; unlawful discrimination; false emergency or eligibility claims; scams; malware; credential theft; doxxing; unlawful disclosure of personal or health information; sexual exploitation; instructions to commit wrongdoing; hateful harassment; copyright/trademark infringement; unapproved mass messaging; and attempts to bypass technical limits or security controls. CVF may investigate, remove content, suspend access, preserve evidence, and report conduct when reasonably necessary for safety, rights, law, or Service integrity.
Product Terms: Resource Finder and Managed Website Services
1. Finder results are informational. Listings and suggestions are not promises or endorsements. Availability, eligibility, cost, hours, quality, and safety must be confirmed directly with the provider.
2. Customer review duty. Customer must review and approve its public branding, content, policies, links, program descriptions, donation language, and AI-assisted material before publication.
3. No professional or crisis service. The Service does not replace emergency, medical, mental-health, legal, housing, financial, or social-service professionals.
4. Third-party listing requests. If Customer submits a provider or resource for inclusion, Customer represents that it has a lawful basis to submit the information and will not make deceptive affiliation claims.
5. Accessibility. CVF will use reasonable efforts to support accessible design practices in the Service it controls, but Customer remains responsible for content it provides and for legal obligations specific to its operations.
Domain, Data, Export, and Offboarding Policy
Domains. A domain may be registered, renewed, transferred, suspended, or deleted only under registrar and registry rules. Customer must identify the intended registrant before registration and keep its contact information current. CVF’s technical assistance does not guarantee availability, renewal, transfer, search ranking, email delivery, or registry approval.
Export and transition. During an active paid term and for 30 days after termination, Customer may request a reasonable export of Customer Content in a commonly available format where technically feasible. Customer is responsible for timely requests, independently retaining records, selecting a successor provider, and ensuring continuity for its users.
Deletion. After 60 days following termination, CVF may delete or de-identify Customer Content, except information retained for legal obligations, billing, fraud prevention, dispute resolution, or routine backups. Backup copies are not ordinarily restored solely to provide an export.
Resource Information, AI, Accessibility, and Support Notice
CVF aims to make practical information easier to find, but it cannot verify every third-party statement continuously. Information may change without notice. Individuals should contact the provider directly and use emergency services for immediate danger. AI-assisted content is a starting point for human review, not a substitute for professional judgment. For accessibility barriers, contact [email protected]. For support or cancellation, contact [email protected]. Describe the page, device, assistive technology if desired, and the problem encountered.